All the information you need to travel well
Every detail counts to make you feel at home. We’ve put together our answers to the most frequently asked questions about our accommodation, our services and your stay in Juan-les-Pins.
Need more information?
eDwelling is your dedicated concierge service: a single point of contact before, during and after your stay. A professional team, who can be contacted directly via your reservation messaging system, ensures personalized, attentive follow-up.
If you have any concerns (access, equipment, urgent needs), you can contact the eDwelling team via your booking account’s instant messaging system (Airbnb, Booking.com, or other platform used).
eDwelling remains available and responsive to assist you quickly and efficiently.
eDwelling uses Swikly, a secure online security deposit service.
- A bank imprint is taken at the time of booking.
- No amount is debited from your account
- This does not block your bank limit
- You will be informed in full transparency if a levy is justified.
A reliable system that protects your home without affecting your purchasing power.
eDwelling takes care of :
Professional cleaning between stays
Linen provided: sheets, towels, tea towels, bath mat
Reactive assistance throughout your stay
Simplified self check-in and check-out
We’ve thought of everything so that you can enjoy yourself to the full, without worrying about logistics.
No. The entry and exit inventory of fixtures is fully digitized. You’ll receive a secure link to carry it out directly from your smartphone. Just a few clicks are all it takes, with no appointment or time constraints.
Thanks to our self check-in system, you can arrive at any time, with complete autonomy. A few days before your arrival, you’ll receive an e-mail with all the instructions you need for easy access to your apartment.
Go to the booking engine on our website and book your accommodation directly via our online booking center with secure payment.
You can send us an e-mail at info@e-dwelling.com, or chat via your booking form in your customer account using instant messaging.
eDwelling’s Digital Concierge Service offers you its “best addresses” on its website, so you can take control of your stay in just one click: suggestions for activities in the area, our suggestions for lounging, where to go out in Juan-les-Pins, our practical advice, how to get around the property, as well as useful medical suggestions…
You’ve typed too quickly, without waiting for each key to beep, so the code is incorrect and needs to be retyped.
You didn’t validate your code with “#”, so the code is incorrect. You’ll have to retype it and validate it with “#”.
You have entered the wrong code by mistake. Please retype the code that was sent to you carefully.
You’ve made a series of false manipulations or wrong codes, the lock goes into security, wait a few seconds and retype your code carefully.
You entered the code before 4:00 p.m. on the day of your arrival. Wait until 16:00 check-in time.
You entered the code after 11:00 on the day of departure. No entry after 11H00, check-out time.
eDwelling’s special feature is the autonomous access to the accommodation via electronic keys. The access code will be sent to you the day before your arrival via your booking account, so you can arrive at any time. You can arrive at any time after 4:00 pm, check-in time.
Our accommodations do not offer physical reception. However, the eDwelling concierge can be reached via the instant messaging system in your reservation account to answer any questions you may have.
On the day of your arrival, our partner Swikly, who will have secured your security deposit at the time of your booking, will give you access to the inventory of fixtures, suggesting that you take photos to send to him via a link, in one click, to carry out your incoming inventory of fixtures.
Yes, to guarantee your reservation, you will be asked to pay a deposit by our partner Swikly, who secures your deposit on your credit card without debiting or blocking your bank account. The amount of the deposit will be specified in the accommodation description at the time of booking.
Yes, bed linen and towels are provided at no extra cost.
As the property does not have a luggage storage service, it is not possible to drop off your luggage before 4:00 pm, the check-in time when your access code will work.
The property does not have a luggage storage service, so it is not possible to leave your luggage after 11:00 a.m., check-out time. eDwelling recommends Nannybag, the secure luggage storage service: https: //www.nannybag.com/fr/consigne-bagage/
You must leave your accommodation before 11.00 am. After this time, your access codes will no longer work.
Access to the property to take possession of the accommodation is not possible before 4:00 pm.
Yes, you can park for free on the street, depending on the number of spaces available, which cannot be reserved.
Yes, we offer private parking spaces on the property at a rate of €15/day. Condition: by reservation only, at least 24 hours in advance and subject to availability.